Under a new process outlined for the City Council at Tuesday’s meeting, Public Works/Maintenance requests can be filed by citizens online using this Work Order Request Form found on the City’s website.

The form requires citizens to provide their contact information, the location of the issue being reported and a specific description of what they see as needing attention (along with the ability to attach photos or video) and then send that information to the City’s Public Works/Maintenance Person for attention.

The goal is to have a response from the City back to the resident within 2 business days.

This process is all part of a broader initiative to better document and measure the on-going maintenance needs of the City. By tracking the type of jobs performed by the City’s maintenance personnel, the Mayor and City Council can identify areas that may need more attention or investment to fully remedy.

The information will also be used in future contract negotiations with third-party service providers to clarify the expectations and scope of work set forth by the City in future contract negotations.

For now, the Work Order process is being tested and refined. Any comments you may have from your direct experience with the process are welcomed.

Please use the General Contact form on the website to let us know about your experience and recommendations for improvement.

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