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FY22 Budget Intake Meeting – November 11, 2020 at 7:00pm.

FY22 Budget Intake Meeting – November 11, 2020 at 7:00pm.

Update (11-12-2020)

The budget intake meeting was held as scheduled. A recording of the meeting can be found below. The 2020-21 Goals and Objectives memo produced as a result of the January 5, 2020 goal setting session with the Riverdale City Council (referred to in the video) can be found here.


Agenda

This meeting is informational and participatory. It will be recorded and shared via social media and posted to the City’s website, as well.

Chair: Mayor, Mike Bawden

  • Review of Budgeting Process
  • Review of Goals and Objectives set by the City Council in January 2020
  • Discussion of Desired Goals and Objectives by those present
  • Identification of Specific Projects and Long-Range Plans to be considered
  • Additional Community Input
  • Adjourn

 

 

SPECIAL TOWN HALL MEETING: Discussing the proposed Urban Renewal Plan for the Fenno Hill Area, called for Tuesday, November 17, 2020 at 7:00pm.

SPECIAL TOWN HALL MEETING: Discussing the proposed Urban Renewal Plan for the Fenno Hill Area, called for Tuesday, November 17, 2020 at 7:00pm.

A special town hall meeting concerning the proposed Urban Renewal Plan for the Fenno Hill Area in the City of Riverdale will take place on Tuesday evening, November 17th at 7:00pm. Due to the COVID-19 outbreak, the meeting will be held virtually as a GoToMeeting web conference and with limited attendance in the Community Room at City Hall.

Attendance at this meeting is limited online, only.

Attending the Meeting Online

To attend the Town Hall Meeting on Tuesday, November 17, 2020 (from 7:00 PM – 9:30 PM), just join the meeting from your computer, tablet or smart phone by clicking on the button or this link. You can access the meeting by using the access code: 569-793-517

Not comfortable joining online? You can dial into the meeting with your phone, just call: (872) 240-3212 and use the access code (569-793-517) when prompted.

Please Note: It’s highly recommended you get the GoToMeeting app and install it on your computer before the meeting starts so you’ll be ready when we begin.

Just Click Here to download the app.

Agenda

This meeting is informational and participatory. It will be recorded and shared via social media and posted to the City’s website, as well.

Chair: Mayor, Mike Bawden

  • Review of the proposed Urban Renewal Area under consideration
  • Review of the projects that make up the proposed Urban Renewal Plan
  • Estimated costs of all projects included in the proposed Urban Renewal Plan
  • Funding options to be considered to pay for the projects in the Urban Renewal Plan
  • How TIF Funding might be employed in support of the Urban Renewal Plan
  • Rough timeline for discussion/consideration/action
  • Adjourn

 

 

MEETING NOTICE: Council Meeting called for Tuesday, November 10, 2020 at 7:00pm.

MEETING NOTICE: Council Meeting called for Tuesday, November 10, 2020 at 7:00pm.

A regular meeting of the Riverdale City Council will take place on Tuesday evening, November 10th at 7:00pm. Due to the COVID-19 outbreak, the meeting will be held virtually as a GoToMeeting web conference and with limited attendance in the Community Room at City Hall.

Attendance at this meeting is limited online attendance only.

Attending the Meeting Online

To attend the City Council Meeting on Tuesday, November 10, 2020 (from 7:00 PM – 9:30 PM), just join the meeting from your computer, tablet or smart phone by clicking on the button or this link. You can access the meeting by using the access code: 569-793-517

Not comfortable joining online? You can dial into the meeting with your phone, just call: (872) 240-3212 and use the access code (569-793-517) when prompted.

Please Note: It’s highly recommended you get the GoToMeeting app and install it on your computer before the meeting starts so you’ll be ready when we begin.

Just Click Here to download the app.

Agenda

Among the other issues to be considered and discussed by the City Council:

Presentations to the City Council include:

  • Report from the City Administrator of Staff activities since the last City Council Meeting
  • Reports by the Fire Chief and Maintenance Department
  • City Engineer’s Progress Report on a variety of projects
  • Status Report from Woods Construction & Development on the Woods Estates of Riverdale subdivision

Resolutions addressing the following:

  • A Resolution to approve a contract for snow removal services for the coming winter season (effective November 11, 2020)
  • A Resolution to approve a proposal to modify the proposed fence and gate on the south side of the State Street Bridge over Duck Creek
  • A Resolution to accept the final completion and acceptance of work statements for the Havens Acres Roadway Rehabilitation Project

Discussion of various items include:

    • A progress report on the development of a City Calendar for 2021
    • Information about using direct deposit for city-related payroll
    • An update on the City’s document management efforts/plan
    • A review of a variety of RFD matters including the election of officers and options available to the city with regard to replacing the air compressor
    • A discussion of security-related matters and the installation of security cameras at strategic points throughout the City
    • An update on plans for deer hunting and coyote trapping for the coming winter
    • A discussion of remediating drainage issues along Manor Drive
    • Discussion of creating a city-wide plan for tree plantings and management
    • Discussion of planned holiday activities
    • A review of restrictions on the use of City facilities for the coming months due to the COVID-19 public health crisis

A copy of the agenda for the meeting can be found here.

A copy of the information packet sent to Council Members can be found here.  (73 pages)

The Treasurer’s Report to the City Council can be found here.

A copy of the Administrator’s Notes from City Administrator Kent Royster can be found here.

A copy of the City Engineer’s report from MSA can be found here.

Meeting minutes will be posted following their approval at the following meeting of the City Council on November 24, 2020.

* NOTE: If you would like a copy of the Council Packet or Budget Report, please call City Hall during regular business hours (10-5pm, Mon-Fri) and one can be made for you at a cost of $.25 per page.

 

MEETING NOTICE: Council Meeting called for Tuesday, November 10, 2020 at 7:00pm.

MEETING NOTICE: Council Meeting called for Tuesday, October 13, 2020 at 7:00pm.

A regular meeting of the Riverdale City Council will take place on Tuesday evening, October 13th at 7:00pm. Due to the COVID-19 outbreak, the meeting will be held virtually as a GoToMeeting web conference and with limited attendance in the Community Room at City Hall.

Attendance at this meeting is limited to 15 people in-person, others can attend online.  If you choose to attend in-person, you will be required to wear a face mask while in the building.

 

Attending the Meeting Online

To attend the City Council Meeting on Tuesday, October 13, 2020 (from 7:00 PM – 9:30 PM), just join the meeting from your computer, tablet or smart phone by clicking on the button or this link. You can access the meeting by using the access code: 569-793-517

Not comfortable joining online? You can dial into the meeting with your phone, just call: (872) 240-3212 and use the access code (569-793-517) when prompted.

Please Note: It’s highly recommended you get the GoToMeeting app and install it on your computer before the meeting starts so you’ll be ready when we begin.

Just Click Here to download the app.

Agenda

Among the other issues to be considered and discussed by the City Council:

Presentations to the City Council include:

  • Report from the City Administrator of Staff activities since the last City Council Meeting
  • Reports by the Fire Chief and Maintenance Department
  • City Engineer’s Progress Report on a variety of projects
  • Status Report from Woods Construction & Development on the Woods Estates of Riverdale subdivision

Resolutions addressing the following:

  • A Resolution to approve a professional services agreement with MSA for engineering services related to a proposed urban renewal plan for the Fenno Hill area
  • A Resolution to approve the change of some street names in the Woods Estates subdivision
  • A Resolution to establish a date for a public hearing to discuss the proposed urban renewal plan and TIF ordinance for the Fenno Hill area

Discussion of various items include:

    • Requests for key dates for meetings and events to include on a City calendar planned for a December publication
    • Changes made to the City’s Chart of Accounts
    • Work on the preparation of an urban renewal plan for the Fenno Hill area and what it means for the City
    • Details of the Citywide clean-up planned for October 17
    • Status of snow removal services for this coming winter
    • Holiday celebration plans for the City and residents
    • A proposed “spring fling” event in Woods Estates in 2021
    • Development of a long-term vision for the RFD and plans for the October 25 open house
    • Budget planning for FY22
    • Issues surrounding on-going concerns about the gate across the sidewalk extension at the south end of Kensington Street in Havens Acres

A copy of the agenda for the meeting can be found here.

A copy of the information packet sent to Council Members can be found here.  (67 pages)

A copy of the Administrator’s Notes from City Administrator Kent Royster can be found here.

A copy of the City Engineer’s report from MSA can be found here.

Additional reports to Council include:

Meeting minutes will be posted following their approval at the following meeting of the City Council on October 27, 2020.

* NOTE: If you would like a copy of the Council Packet or Budget Report, please call City Hall during regular business hours (10-5pm, Mon-Fri) and one can be made for you at a cost of $.25 per page.

 

Meeting Announcement: Planning & Zoning Commission Meeting set for September 24 at 7pm

Meeting Announcement: Planning & Zoning Commission Meeting set for September 24 at 7pm

The Planning & Zoning Commission will be holding its regularly-scheduled public meeting Thursday evening, September 24, 2020 at 7pm..

Due to the Governor of Iowa’s recent declaration concerning the COVID-19 outbreak, the meeting will be held online via GoToMeeting. More details on how to attend and participate will be added to this post shortly. Please check back or follow the City’s activities on social media for updates.

7ttending the Meeting Online

To attend the Planning & Zoning Public Hearing and Meeting on Thu, September 24, 2020 (from 7:00 PM – 88:00 PM), just join the meeting from your computer, tablet or smart phone by clicking on the button or this link. You can access the meeting by using the access code: 804-659-765

Not comfortable joining online? You can dial into the meeting with your phone, just call:(571) 317-3122 and use the access code (804-659-765) when prompted.

Please Note: It’s highly recommended you get the GoToMeeting app and install it on your computer before the meeting starts so you’ll be ready when we begin.

Just go to: https://global.gotomeeting.com/install/804659765 to download the app.

complecomplete Agenda 

CITY OF RIVERDALE
PLANNING & ZONING COMMISSION
MEETING AND PUBLIC HEARING AGENDA  

PLACE: The meeting will be held online via GoToMeeting.
Meeting To Be Held Online via GoToMeeting
Citizens can attend online or via phone.

DATE:  Thursday, September 24, 2020     TIME:  7:00 P.M.

This meeting of the Riverdale, Iowa Planning & Zoning Commission will be conducted according to the following order and actions will be considered on the items listed. The notice of this meeting is not considered final until 24 hours prior to the meeting and may be further modified if 24 hours notice is impossible or impractical for good cause. 

In compliance with the Americans with Disabilities Act (ADA) and other applicable federal and state laws, all public hearings and meetings held or sponsored by the city of Riverdale, IA will be accessible to individuals with disabilities. Persons requiring auxiliary aids and services should contact City Hall at (563) 355-2511 five (5) days prior to the hearing or meeting to inform of their anticipated attendance.  

1. Welcome and Roll Call 

2. Review and Approval of the Agenda 

3. Approval of Minutes March 24, 2020 

4. Accept Resignation of Bill Briesch

5. Welcome New Member

6. Discussion of Proposed R3 Zoning

7. Discussion of Minor Plat Sketch Plan for Proposed Development on Belmont Road

8. Discussion of Proposed Street Name Change in Woods Estates Subdivision

9. Set Next Meeting for Tuesday, November 3, 2020 (at 7pm)

10. Adjournment  

Documents

P&Z Commission Packet (includes complete agenda and updated minutes)

Revised Minutes for Consideration and Approval

Belmont Project Site Plan

MEETING NOTICE: Council Meeting called for Tuesday, November 10, 2020 at 7:00pm.

MEETING NOTICE: Council Meeting called for Tuesday, September 8, 2020 at 7:15pm.

A regular meeting of the Riverdale City Council will take place on Tuesday evening, September 8th at 7:15pm (following a public hearing scheduled for 7pm). Due to the COVID-19 outbreak, the meeting will be held virtually as a GoToMeeting web conference and with limited attendance in the Community Room at City Hall.

Attendance at this meeting is limited to 15 people in-person, others can attend online.  If you choose to attend in-person, you will be required to wear a face mask while in the building.

 

Attending the Meeting Online

To attend the City Council Meeting on Tuesday, September 8, 2020 (from 7:15 PM – 9:30 PM), just join the meeting from your computer, tablet or smart phone by clicking on the button or this link. You can access the meeting by using the access code: 569-793-517

Not comfortable joining online? You can dial into the meeting with your phone, just call: (872) 240-3212 and use the access code (569-793-517) when prompted.

Please Note: It’s highly recommended you get the GoToMeeting app and install it on your computer before the meeting starts so you’ll be ready when we begin.

Just Click Here to download the app.

Agenda

Among the other issues to be considered and discussed by the City Council:

Presentations to the City Council include:

  • Report from the City Administrator of Staff activities since the last City Council Meeting
  • Reports by the Fire Chief and Maintenance Department
  • City Engineer’s Progress Report on a variety of projects
  • Status Report from Woods Construction & Development on the Woods Estates of Riverdale subdivision

Resolutions addressing the following:

  • A Resolution to approve fees and a process for permitting sanitary sewer work and rehabilitation
  • A Resolution to approve and adopt the annual street financial report to the Iowa DOT for FY 20
  • A Resolution to authorize staff to prepare for the expenditure of up to $55,000 for a mobile air compressor unit for the use of the Riverdale Fire Department

Discussion of various items include:

    • Suggestions of people to serve on an advisory committee to review issues surrounding the connection between the MRT and Duck Creek Bike Trail
    • Council member attendance at the upcoming Iowa league of Cities Conference
    • Production of a 2021 city calendar
    • Establishing an emergency fund for the City
    • Need for photography of damaged property from the August 10 storm
    • A review of the Parks & Trails Assessment report prepared by MSA
    • Fall Fest
    • The Purple Bull Run
    • Trick or Treat options
    • Bookmobile appearances
    • Next steps in the “Meals-to-Go” program
    • Possible joint project with Panorama Park

A copy of the agenda for the meeting can be found here.

A copy of the information packet sent to Council Members can be found here.  (49 pages)

A copy of the Administrator’s Notes from City Administrator Kent Royster can be found here.

A copy of the City Engineer’s report from MSA can be found here.

The Parks & Trails Assessment presentation deck and report can be downloaded from the site as well (click on both hyperlinks).

Meeting minutes will be posted following their approval at the following meeting of the City Council on September 22, 2020.

* NOTE: If you would like a copy of the Council Packet or Budget Report, please call City Hall during regular business hours (10-5pm, Mon-Fri) and one can be made for you at a cost of $.25 per page.

 

Meeting Announcement: Planning & Zoning Commission Meeting set for September 24 at 7pm

MEETING NOTICE: Public Hearing called for Tuesday, September 8, 2020 at 7pm.

A public hearing to review specific details of the “Meals-to-Go” program will be convened by the Riverdale City Council at 7 pm on Tuesday, September 8, 2020. The meeting will be held online. Details on how to attend by phone or by computer can be found on the City’s website or social media. Due to the COVID-19 outbreak, the meeting will be held virtually as a GoToMeeting web conference and with limited attendance in the Community Room at City Hall.

Attendance at this meeting is limited to 15 people in-person, others can attend online.  If you choose to attend in-person, you will be required to wear a face mask while in the building.

 

Attending the Meeting Online

To attend the public hearing on Tuesday, September 8, 2020 (from 7:00 PM – 7:15 PM), just join the meeting from your computer, tablet or smart phone by clicking on the button or this link. You can access the meeting by using the access code: 569-793-517

Not comfortable joining online? You can dial into the meeting with your phone, just call: (872) 240-3212 and use the access code (569-793-517) when prompted.

Please Note: It’s highly recommended you get the GoToMeeting app and install it on your computer before the meeting starts so you’ll be ready when we begin.

Just Click Here to download the app.

Agenda

Welcome:

  • Call to Order
  • Roll Call

Discussion:

  • Need for the CDBG Project
  • Description of the CDBG-funded project and activities
  • The amount of CDBG funds for the project
  • Estimated amount of CDBG assistance that will benefit low and moderate income per person
  • The location of the project activities
  • Any relocation that will have to take place
  • Contact information if a resident has concerns or complaints regarding the project
  • Community development housing needs of low-to-moderate income persons in teh city and any planned or potential activities to address their needs
  • Other Community Development and Housing needs

Comments from Audience:

Adjournment

A copy of the agenda for the meeting can be found here.

 

Mayor issues new rules for public meetings at City Hall

Mayor issues new rules for public meetings at City Hall

(UPDATED 08-26-2020) Mayor Mike Bawden has issued an executive order changing the ground rules for public meetings to be held at City Hall for the foreseeable future.

Effective immediately, all public meetings of the City are to be held in a hybrid fashion (online and in-person) and all deliberative members of the body are asked to attend online so their comments and votes on matters can be properly recorded.

According to the executive order:

1) Public meetings should be held, whenever possible, in a hybrid fashion with the chair of the meeting present in the Community Room at City Hall along with up to fourteen other participants (residents, guests, consultants, etc.).

2) Deliberative participants (members of the City Council or commission members required to attend) and the remainder of the public body interested in attending the meeting, must do so online through the Virtual Community Room feature found on the City’s website.

3) In-person attendance at meetings cannot exceed fifteen people. If more than fifteen people come to the meeting, those who arrive after the fifteenth person will be asked to leave the building and attend online.

4) All meetings should be recorded so accurate meeting minutes can be constructed for the public record.

5) All in-person, meeting attendees are required to wear a face mask. It is not the City’s responsibility to provide face masks. If a person does not have a face mask or refuses to wear one, they are required to leave the building.

6) The order will remain in effect until the number of new COVID-19 cases in Scott County has returned to its pre-summer spike level (a total of 50 or fewer cases over a two-week period). The infection rate in the county will be checked monthly.

A copy of this order is available from the Deputy Clerk during regular office hours at City Hall (8am – 5pm, Monday thru Friday) and is also posted on the public notice bulletin boards at either entrance to City Hall. Changes to or the termination of this executive order will be posted to City Hall and the website when it occurs.

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Scott County Emergency Management institutes a burn ban until March 30, 2021

Scott County Emergency Management institutes a burn ban until March 30, 2021

SCOTT COUNTY EMERGENCY MANAGEMENT AGENCY
1100 East 46th Street, Davenport, Iowa 52807
(563) 484-3050
Readyscottcounty.com
**Countywide Burn Ban in Effect for Scott County, Iowa**
The Scott County Emergency Management Agency, in conjunction with the local Fire Chiefs and the State Fire Marshalls Office, has determined that open burning constitutes a danger to life & property for Scott County, Iowa. In pursuant to Iowa Code 100.40(1) (1995), a Burn Ban is in effect as of 03/29/2021 at 08:00 am for all of Scott County, Iowa.
Current conditions & concerns:
 Weather conditions have initiated a Red Flag Warning by the National Weather Service
The National Weather Service has predictions for high winds for today, 03/29/2021, through 03/30/2021. At this time, a burn ban will be in effect until further notice, and once the danger to life & property has been changed, the Countywide Burn Ban will be lifted. When that time comes, notification that the burn ban has been lifted will be distributed by press release.
You can find additional information and details by clicking on the links below:
 State of Iowa Fire Marshal Burn Ban
o https://dps.iowa.gov/divisions/state-fire-marshal/burn-bans
 National Weather Service Drought Monitor Graphics
o https://www.weather.gov/dvn/drought
 Iowa Code 100.40 for Burn Ban
o https://www.legis.iowa.gov/docs/ico/chapter/2013/100.40.pdf
 Scott County Emergency Agency
o https://www.scottcountyiowa.gov/ema

Storm Update: The Clean-up Continues!

Storm Update: The Clean-up Continues!

Neighbors, contractors and City staff are working together to help Riverdale recover following Monday’s fierce storm that saw winds in excess of 90 mph bring down trees and snap power poles, leaving most residents and businesses in the city without power and in some cases, phone and Internet service.

First Responders respond first

Special thanks to Riverdale’s maintenance man, George Miller and seven other members of the Riverdale Fire Department who worked into the night on Monday to make roads passable in the City. They worked on South Bellingham, Elmhurst Lane, South Kensington and at the site of a massive limb completely blocking Circle Drive.

What to do with all the tree limbs and debris?

Clearing the streets of debris was the first priority for the City who ordered the delivery of three dumpsters for resident use on Tuesday. Those dumpsters, located at Volunteer Square Park (in the parking lot), Peggy’s Park (next to the playground) and Fieldcrest Road (at the dead end) are there to collect yard and tree debris only, not for garbage. The dumpsters will be replaced with empty dumpsters on Friday or Saturday and remain through next week and are scheduled for pick-up on August 26.

On Wednesday, following emergency update phone calls between City Administrator Kent Royster, members of the City Council and Mayor, it was decided to engage a private contractor to pick up debris from resident yards this weekend (depending on rainfall on Saturday, pickup may not start until Sunday). The contractor, TJ Schwartz Excavating, will be going from neighborhood to neighborhood with a large dump truck to collect debris from their curbside locations.

Debris should be cut into 5-foot sections so they can be composted at the Scott County Compost Facility. All disposal fees are being waived, so making sure our material can be processed is essential. To make pick-up go as efficiently as possible, we are asking residents to stack the debris as neatly as possible.

Other yard waste can be put in paper bags and left at the curb for Monday pick-up by Republic Services.

Depending on an assessment of the amount of damage in the community on Monday, the City may engage the contractor to come back for another pick-up in the community the weekend of August 22. Please check this website and the Riverdale Resident’s Page on Facebook for further updates.

Cleaning Up the City’s Parks

There was some extensive limb loss in Volunteer Square Park and major tree damage in VanGundy Park. Quercus, the City’s landscape contractor sent an emergency crew to help clean up and care for/remove damaged trees. The Mayor and City Administrator will discuss the extent of the damage with Quercus next week and start formulating a plan to deal with the lost trees for Council review in September.

The playgrounds at Peggy’s Park and Bicentennial Park both appear to be in fairly good shape.

Additional Disaster Relief

City Hall has limited power (thanks to the emergency generator) and while the main office is not air conditioned while operating on emergency power, Council Chambers is. As a result, the City will keep Council Chambers open to the public from 8am – 5pm every week day until power is restored to the City. While in the City’s Council Chambers, residents can re-charge their electronic devices, use the public-access wi-fi and escape the heat. 

Occupancy is limited to seven people at a time and those who use the room will be asked to socially distance from one another. 

If you have any questions, please call Administrator Royster at 563-355-2511.

Also, for residents who have lost food as a result of the power being shut-off, there is some government assistance available through the Iowa Individual Assistance Grant Program. The program can help recover the cost of car repairs, food replacement and temporary housing expenses.

You’ll find more about it in this press release from Governor Reynolds’ office. If you or anyone in your family needs help applying for any of these programs, please contact Administrator Royster at City Hall and he can help with the application process.

When Will the Power Come Back On?

Quite possibly the biggest frustration people are feeling at the moment relates to the lack of progress being made on restoring power to homes and businesses in Riverdale. Most residences and many businesses in the city remain without power as of Thursday and may not see power restored until the weekend.

According to Mid-American Energy, a little over 2/3rds of the residents in the Quad Cities who were knocked off the grid had their power restored by Thursday morning. Crews continue to work in 16-hour shifts and there are over 1,000 out-of-state utility and contract linemen and tree crews who have been brought in to deal with the situation statewide.

We have posted the full announcement from Mid-American on our website – it has a lot of important information that will help residents monitor progress on restoring power. And if you’re home suffered a direct tree-strike that may have dislodged a utility box or service entrance, please make sure you’ve notified Mid-American.

Mid-American provides update on power restoration work

Mid-American provides update on power restoration work

Mid-American Energy Company issued a comprehensive statement to city officials on the progress the company has been making to restore power to areas affected by Monday’s storm.

MidAmerican’s storm recovery and restoration efforts continue with substantial progress made Wednesday. In 24 hours, our crews, supported by utilities from across the Midwest and beyond, restored more than 63,000 customers’ power. Put another way, since the peak when we had 280,000 customers out, almost 200,000 customers have had power restored in 65 hours. Here is the latest breakdown by location:

Peak outages

Outages as of 11 AM Thurs

Restorations completed

DM

145,000

39,742

105,258

QC

106,000

30,927

75,073

IC

28,000

8,669

19,331

System-wide

279,000

82,000

199,662

MidAmerican linemen and tree crews, along with more than 1,000 out-of-state utility and contract linemen and tree crews on the ground assisting us, continue to work around the clock, 24/7. The crews are working 16 hour shifts, mostly 7:00 AM to 11:00 PM, with some working 3:00 PM to 7:00 AM staggered shifts to support the all-day coverage.

As you may know, we prioritize restoring service starting with the parts of our system that serve the most customers and this includes the rebuild of the large transmission lines and substations. Additionally, facilities that are critical to communities, such as public safety communications, hospitals, water treatment facilities, etc. are at the top of the list. We then work our way down to medium-sized and smaller circuits along with the individual service lines.

Once the “backbone” of our system, which is the larger transmission and feeder lines, was repaired, we started working in the neighborhoods to focus on restoring local service. This work continues in earnest today and we anticipate restoring most customers by the end of the day. However, some customers may remain out into Friday and part of Saturday due to the sheer volume of incidents and extensive damage.

You may get questions from customers about why their neighbors nearby or even across the street are on but they don’t have power yet. There could be a number of reasons, including that they may be on separate circuits, there may be line damage on their property or somewhere nearby, or perhaps a line feeding into the neighborhood is damaged. As you are aware, our utility infrastructure is complicated and often times there are many sources into a neighborhood and community that allow for us to manage the safety and reliability of the system.

As you know, safety is our top priority for all of our customers and employees. If you see trucks in your neighborhoods, either driving by or idled, they are an integral part of our restoration process. These individuals are assisting with assessing and reporting damage, looking for situations where a simple repair will restore service, and in some cases physically watching downed wires that may be energized to ensure people in the area stay away and stay safe.

Please help us to share information regarding who is responsible for certain equipment and connections on their property. If the customer-owned “weatherhead” or “weathercap”, the service head or service entrance cap, is pulled away from the house or if there is damage to the meter box, an electrician may need to make repairs prior to our crews being able to restore power. We have posted a graphic on our website to help our customers understand their electric service connection.

We continue to encourage customers who are experiencing an outage to report them to us as quickly as possible so we can pinpoint areas of greatest need. Outages can be reported on our website, via private message on Facebook or Twitter, or by phone at 888-427-5632. For gas leak emergencies, call 800-595-5325.

Finally, but most importantly…THANK YOU!!! We so appreciate the countless ways you have stepped up to help…including your support, assistance, coordination, communicating information, and so much more.  We know we are in this together…as there are so many working to support the recovery efforts across all parts of the communities that were hit by this historic storm. This recovery is a monumental task…and in partnership we are strong and resilient.

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